Terms of service
1. Agreement
These terms form the agreement between you and Oltaris LLC (“Oltaris”, “we”) for the use of the Oltaris website and, once an account has been opened, the Oltaris platform (together, the “Service”). By using the Service you accept these terms. If you open an account on behalf of a business, you confirm that you are authorised to bind that business. Oltaris LLC is a software company. It is not a bank, payment institution, money transmitter or money services business and does not provide financial services.
2. The Service
The Service is software: a checkout, a dashboard, an API and SDKs that let a merchant offer payment to its customers in multiple currencies and payment methods, screen transactions for fraud, calculate applicable tax, view reporting and track disputes. The functions available to you depend on the model selected and on the configuration agreed when the account is opened. The Service routes payment requests to Processing Partners (section 5) and displays what they report back; it does not itself process, convert, hold or settle money.
3. Accounts and eligibility
Accounts are opened on request and are subject to verification of the business and of the persons who control it. You must provide accurate information and keep it current. You are responsible for all activity under your account and for keeping your API keys and credentials confidential.
4. Fees
The platform fees for the use of the Service are those published on the pricing page for Model S, or those agreed in writing for Models P and E. They are charged by Oltaris LLC as fees for software, quoted in euro unless otherwise agreed, and are invoiced or collected in the manner stated when the account is opened. Processing fees, payouts, reserves and holds are applied by the Processing Partners under their own terms and are not fees of Oltaris LLC. There is no setup fee and no minimum term.
5. Payment processing and funds
Payment processing, currency conversion, the holding of funds, settlement, payouts and reserves are performed by regulated third-party payment providers and acquiring partners (“Processing Partners”) under their own terms. Your use of the Service requires acceptance of the Processing Partners’ terms, which will be made available to you. Oltaris LLC never holds, transmits or settles funds, is not a party to the payment transaction between you and your customer, and is not a bank, payment institution, money transmitter or money services business.
6. Reserves and payouts
Any rolling reserve, at the level shown for your model or agreed with the Processing Partner, is retained and released by the Processing Partner under its own terms to cover refunds, chargebacks and its fees. Payouts are made by the Processing Partner, the next business day unless a different schedule has been configured with it, subject to its settlement cycles and to any hold it applies by law or by its own assessment of risk. The Service displays reserves, payouts and holds as the Processing Partner reports them but does not operate them.
7. Your obligations
- Use the Service only for the business and the activities declared when the account was opened.
- Comply with the Acceptable use policy (6.5) and with the rules of the card schemes and payment methods you accept.
- Deliver the goods and services your customers pay for, and handle refunds and complaints promptly.
- Keep records sufficient to respond to disputes and to requests from Processing Partners or authorities.
- Protect customer data in accordance with applicable law and the Privacy policy (6.3).
8. Intellectual property
The Service, its documentation, SDKs and this website are the property of Oltaris LLC or its licensors. You receive a non-exclusive, non-transferable right to use them for the purpose of operating your account for as long as these terms apply.
9. Availability and changes
We aim to keep the Service available at all times but do not guarantee uninterrupted operation. We may change or withdraw functions, provided that a change which materially reduces the Service is notified to you in advance. We may amend these terms by giving notice by email or on this page; continued use after the effective date of a change constitutes acceptance.
10. Disclaimer and limitation of liability
Except as expressly stated, the Service is provided without warranty of any kind. To the extent permitted by law, Oltaris LLC is not liable for indirect, incidental, consequential or special damages, loss of profit or loss of data, and its total liability under these terms in any twelve-month period is limited to the fees paid by you to Oltaris LLC in that period. Nothing in these terms limits liability that cannot be limited by law.
11. Suspension and termination
There is no fixed term. You may close your account at any time by email. We may suspend or close an account on notice where these terms or the Acceptable use policy are breached, where a Processing Partner or authority requires it, or where continued operation presents an unacceptable risk. Obligations relating to platform fees, disputes and records survive closure; reserves and final payouts are handled by the Processing Partner under its own terms.
12. Governing law and courts
These terms are governed by the laws of the Commonwealth of Kentucky, without regard to its conflict-of-law rules. Any dispute arising from these terms or the Service is subject to the exclusive jurisdiction of the state and federal courts located in Kentucky, and each party submits to that jurisdiction.
13. Contact
Questions about these terms may be sent to contact@oltaris.io. Our postal address is given in Company information (6.1).